Privacy Policy

Protecting your privacy

At Smash Studio, we are committed to protecting the privacy and security of our customers and site visitors. The purpose of this statement is to clearly explain how we use and collect personal data. 

f you have any questions about how we Protect Your Privacy, get in touch at contact.smashstudio@gmail.com.

For all our services, the data controller, the company that’s responsible for your privacy, is SMASH STUDIO SRL.

How we use your information

Server Logs

Every time your web browser requests a page, image, file or other data from this website, the request is logged. This includes your IP address, the date and time, your “user agent string” (which contains basic information about the software and device you are using), the address of the page that referred you to this website (if the software you are using has supplied it), and some technical details about the HTTP request. It is in our legitimate interests to collect this data to prevent malicious use of our services, monitor server performance, increase security, and diagnose problems. This information is processed by our web host, Squarespace, and is retained for up to one year.

Website Analytics

We use Google Analytics to analyse how visitors use our website. This stores a “cookie” on your computer containing an anonymous tracking ID to allow Google to track your activity around our website. This service is subject to Google’s Privacy Policy. We have taken steps to ensure that you are not personally identifiable to Google Analytics, including the anonymisation of your IP address and preventing Google from sharing our Analytics data with its other services. The information associated with your cookie tracking ID is deleted 14 months after your last use of our website. Learn more about how you can control the information sent to Google.

Contact Form

f you fill in and submit our contact form, the information you supply and your IP address will be sent to us by email and only used to respond to your enquiry. It is in your legitimate interests for this data to be processed so that we can respond to your enquiry. This information is retained for as long as necessary to deal with your enquiry.

Processing Orders

When you place an order with us, your name, contact details, IP address, basket contents and payment information are used in order to fulfil the contract and process your order. Your name and delivery contact information is transferred to the courier(s) used to send your order – they will handle your data according to their privacy policy (DHL, Urgent Cargus, Fan Courier), and might transfer it outside of the EEA. Your personal data is removed from the order after six years, or four years after you last login, whichever is later.

If you make payment with PayPal, your order information (including personal data) is transferred to PayPal to facilitate the payment process. This is required to fulfil the contract and process your order. Your data will be processed and retained by PayPal in accordance with their Privacy Policy, and might be transferred by them outside of the EEA.

If you make payment by card (but not through PayPal), your order information (including personal data) is transferred to Stripe to facilitate the payment process. This is required to fulfil the contract and process your order. Your data will be processed and retained by Stripe in accordance with their Privacy Policy, and might be transferred by them outside of the EEA.

If you start the checkout process but do not complete your order, we might send you an email a few hours later containing a link to allow you to complete your order. This is in your legitimate interests, as it allows you to easily resume your order if you were unable to complete checkout. It is also in our legitimate interests to remind customers to complete the checkout process. Your personal data is removed from the incomplete order after one year.

Mailing List (marketing emails)

If you subscribe to our mailing list, we will send you marketing emails from time to time. We will only do this with your consent, and you can withdraw your consent at any time by clicking the “unsubscribe” link at the bottom of one of our marketing emails. The name and email address you enter, along with your IP address, will be sent to MailChimp who provide our mailing list software. Your data will be processed and retained by MailChimp in accordance with their Privacy Policy, and might be transferred by them outside of the EEA.

For users who subscribed to our mailing list before May 2018, it is in your legitimate interests to receive our marketing emails as you indicated that you wished to receive them by subscribing. To object to this use of your personal data, you can click the “unsubscribe” link at the bottom of one of our marketing emails, which will remove you from the mailing list.

Online Advertising

To help us increase sales, we advertise our products and brand on a variety of websites, including Google and Facebook. With your consent, we will send Google and Facebook information about the products and pages you view on our website, the products you add to and remove from your basket, and the products you purchase. This is used to show you personalised adverts that are more relevant to you. Google and Facebook identify you by placing a “tracking beacon” on our website which uses a cookie to identify you to them. Your data will be processed and retained in accordance with 

Registering and Logging in

When you register on our website, we collect your name, email address, password and IP address. This information is used to allow you to log in to the website and speed up checkout, so it is in your legitimate interests for us to use your information in this way. This information is retained for four years after your last login, unless you delete your account.

Any information (including your name and contact details) that you provide through the My Account section of the website will only be used for the purposes indicated where you provide the information. It will not be passed on to any third party (except as detailed elsewhere in this privacy policy) and retained until your account is deleted.

Your Rights

  • The right to be informed about how your personal information is being used.

  • The right to access the personal information we hold about you.

  • The right to request the correction of inaccurate personal information we hold about you, although you can probably do most of this through My Account.

  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.

  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.

  • The right to complain to your data protection regulator — in Romania.

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Cookies

We use cookies on our website. For more information on cookies, please see our cookie notice.

How to contact us

We welcome feedback and always want to hear from our customers and visitors. Please don’t hesitate to contact us via email at contact.smashstudio@gmail.com or via the Smash Studio website.

Or if you’d like to, you can write to us at:

Universitatii, nr. 3

Apartament 7/11

Cluj-Napoca

Romania

0748 66 88 33

V1.1 (January 2020)